【Delay and Cancellation Policy】

Except for natural disasters, such as earthquakes and typhoons, or other force majeure clauses, cancellation due personal reasons, Deely will charge the deposit according to the legal rules for booking cancellation and deposit refunds sued by the Tourism Bureau under the Ministry of Transportation and Communications and  Consumer Protection Committee (CPC).

Due to natural disasters, such as earthquakes and typhoons, or other force majeure clauses on the arrival date (according to Tainan government’s announcement), a 100% deposit reimbursement will be refunded (NT$30will be charged as fee.) or keep the reservation for the later three months.

According to the the legal rules for booking cancellation and deposit refunds sued by the Tourism Bureau under the Ministry of Transportation and Communications on January 13, 2010: Cancellation due personal reasons after remittance, please inform the cancellation or the change of arrival date 14 days prior to check-in date, we will refund a 100% deposit but NT$30 will be charged as fee.

 

The legal rules for booking cancellation and deposit refunds are as follows:

1.For cancellations made 14 days prior to the arrival date, a 100% deposit reimbursement may apply.

2.For cancellations made 10-13 days prior to the arrival date, a 70% deposit reimbursement may apply.

3.For cancellations made 7-9 days prior to the arrival date, a 50% deposit reimbursement may apply.

4.For cancellations made 4-6 days prior to the arrival date, a 40% deposit reimbursement may apply.

5.For cancellations made 2-3 days prior to the arrival date, a 30% deposit reimbursement may apply.

6.For cancellations made 1 day prior to the arrival date, a 20% deposit

reimbursement may apply.

7.For cancellations made on the arrival date or no cancellation notices at all, not deposit may be returned.

8. Due to natural disasters, such as earthquakes and typhoons, or other force majeure clauses on the arrival date (according to Tainan government’s announcement), a 100% deposit reimbursement will be refunded (NT$30will be charged as fee.)

 

Accommodation Notes

  1. Chick-in time: 16:00PM and check-out time:11:00 AM, Please check out on time. If check out later for more than 1/2 hour, room rate 50% will be charged.
  2. Our work time is from 10:00 am to 6:00 pm, please check-in before 6:00 pm and informing us in advance of 30 minutes before your arrival.
  3. Each room offers only one free parking space. 
  4. Please pay in cash when you check-in
  5. Deely House doesn’t offer meal, we offer breakfast coupon for free exchange in contacted stores, 1. Tainan local breakfast– Liu's Rice Dumpling. 2. Old flavor grilled sandwich – Hito
  6. Do not smoke, drink and chew nuts, please keep a good environment for every guest.
  7. Please do not bring pets, if found, we have the right to refuse your stay and confiscate your deposit.
  8. Due to Deely House is located in a residential area , please lower the volume after 22:00 , in order to maintain the quality of living .
  9. No gambling, drunk, drugs, parties or any illegal activities, if found, we will call the police.
  10. To maintain the safety of guests and other residents, no cooking.
  11. Please take good care of the earth's energy savings. Please turn off the lights and air conditioner when out.
  12. Cherish the properties and do not take them out; otherwise, compensate for the loss according to the price.
  13. Please pay attention to your own properties and money. We don’t hold any responsibilities for safekeeping.
  14. If the number of people has change, please inform us in advance. The extra guest will be charged.